Return & Refund Policy

At Loyal Paws, your satisfaction and your pet’s happiness are our top priorities. If you’re not completely satisfied with your purchase, we’re here to help.

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🐾 Returns

You have 7–14 days after receiving your order to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

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🐾 Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

• Used grooming products
• Opened feeding items
• Any item not in its original condition

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🐾 Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Your refund will be processed within 5–10 business days
• The amount will be credited back to your original payment method

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🐾 Exchanges

We only replace items if they are defective or damaged. If you receive a faulty product, please contact us immediately for a replacement.

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🐾 Shipping Costs

• Customers are responsible for return shipping costs unless the item is damaged or incorrect
• Original shipping fees are non-refundable

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🐾 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proof (photos/videos), and we’ll resolve it as quickly as possible.

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🐾 Contact Us

If you have any questions about returns or refunds, please reach out to our support team we’re always happy to help.

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