Thank you for shopping with Loyal Paws. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Times

Estimated delivery times are:

• 5–8 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided and the order has already been shipped, Loyal Paws cannot guarantee replacement or reimbursement.

Please contact us immediately if you notice an error with your shipping information.

Lost, Delayed or Stolen Packages

If your package is delayed, please allow a few extra business days before contacting us.

If your tracking information indicates that your package has been delivered but you have not received it, please:

• Check with household members or neighbors.
• Contact your local delivery carrier.
• Reach out to our support team for assistance.

While we will do our best to help, Loyal Paws is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country’s customs authority.

These charges are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the shipping packaging

We will review your claim and work to provide a suitable resolution.

Contact Us

If you have any questions about shipping, please contact us at:

Email: customerloyalpaws@gmail.com

We aim to respond within 24–48 business hours.